Pricing & plan

Managed IT Services

Don’t wait until it’s too late

Why Managed Services?

Ad Hoc IT Support is great but people usually only pick up the phone when the systems are already broken, the files are already lost or the hack has already been completed. When you do need ad hoc support, it takes time for the technician to understand your system, to get access and to ultimately provide the fix.

Turn your reactive into proactive and save money in the long run. Sign up for our Managed Services Packages.

Monitoring

We install software to monitor the health of your system so that we can jump on top of issues before you even notice them.

Maintaining

We have a process of checks and updates that we go through on a daily, weekly and monthly basis to make sure that your system is safe and sound.

Support

Our team is ready to help you and your team stay up and running so that you can get on with running your business.

Documentation

We document and diagram your system and securely store access details so when there is a problem we can jump in and fix it.

Per User Pricing

Get support for your team that can scale with you. Our packages are designed with everything you need to stay secure and stay operational. These plans are a guide and are designed to suit small business but we have big business solutions too.

Essential

$185/User/Month

Ideal for small businesses and startups.

Remote IT Support
Device Monitoring
Enterprise Antivirus Protection
Antispam and Multifactor Authentication Protection
Business Application Support
Mobile Remote Management
Performance Monitoring
Disk Space Monitoring
Remote Access Support
Workstation Patching and Updates
Third Party Patching and Updates
Firewall, Server and Core Infrastructure Updates
Monthly Business & Health Check
Online Ticketing Portal
Guaranteed SLAs
8:30am – 5:30pm AEST Remote IT Support
Maximum 10 Users

Classic

$210/User/Month

This will suit most users in most businesses.

Everything in Essentials Plus
Subsidised Hardware
Enhanced SLA
Dedicated Firewall
Server and Network uptime guarantee
Offsite Backups and Disaster Recovery
Remote Access and VPN Solution
Monthly Business & Health Check
Quarterly Onsite Visit & Review
8:30am – 5:30pm AEST Remote IT Support
Maximum 20 Users

Premium

$250/User/Month

For when you have high priority needs.

Everything in Essentials Plus
Subsidised Hardware including Apple Devices
Dedicated Account Manager
Onsite Support Included
Quarterly Onsite Visit & Review
Premium SLA
Dedicated Firewall
8:30am – 5:30pm AEST Remote IT Support
Maximum 30 Users

Enterprise

POA

If you have specific needs, let us know.

Everything in Premium Plus
Customised Support Plan
VOIP Phone System Included
Volume Discounts
24/7 Dedicated Support Channel
Minimum 30 Users

*Microsoft licences are charged separately as these are variable depending on the type of licence you require. All pricing plans include licences for antivirus, remote monitoring tools and backups. This does not include major infrastructure setup and maintenance such as servers and networks. Terms and Conditions apply. Move, Add, Change requests or any projects are not included under the MSA.

All prices displayed are ex GST.

Do you have more complex needs?

Contact us for a tailored support plan to fit your business

Have Questions ?

Our experienced team is here to help you through every step of the way. If you have outgrown your current MSP or it is your first time getting IT help, we are here to guide you through the process.

Is there an onboarding fee?

This is based on case-by-case scenario and is highly dependent on your current hardware and cloud setup. Please contact us to learn more about this.

Do I have to sign a contract?

No, all packages can be signed up on month-to-month basis but you can negotiate lower pricing on a 1, 2, or 3 year contract.

How do we get started?

We need to have a look at your current setup to see if any major changes are necessary to get you up to standard. We will complete an audit and give you a report on what needs to be addressed. If everything is normal onboarding is usually free.

How do you charge?

All business as usual requests are covered under the agreement against the named users in your organisation and their devices. If you need to add or remove a user, just let us know and we will adjust the user count. Special projects or consulting are separate.